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1 – Being late for lessons – You must be on time for your lessons. Your teacher will wait for a maximum of fifteen minutes for you to come to your class. If you haven’t arrived within this time, your lesson is cancelled, and you will lose this lesson. If you have technical problems with your computer or software, please send an email to hello@intrepidenglish.co.uk or directly to your teacher. You can find your teacher’s email address in your lesson booking or on their Intrepid English profile. Please note that you should also inform your teacher if you have personal problems.
2 – Cancellation of lessons – If you wish to cancel your lesson you must do this 24 hours before the start of the lesson. If you do not inform your teacher more than 24 hours before your lesson is due to start, you will lose this lesson.
3 – Finishing the lesson early – If you need to finish the lesson early, this remaining time cannot be automatically added to future lessons.
4 – Cancellation by teacher – Your teacher will always be available for the English lessons unless there is an unforeseen situation, such as a problem with the teacher’s internet connection. In such circumstances, your teacher will inform you by email or your preferred communication method. That lesson will, of course, be postponed to a later date at no cost to you.
5 – Refunds – When you sign up for any of our monthly membership options, you enter into a contract with Intrepid English for a specified number of lessons. If you change your mind at a later date, you will therefore be in breach of the contract and cannot receive a refund. If you would like to transfer your membership to a friend, please see “Transferring lessons to another person” below.
6 – Transferring lessons to another person – If you cannot make use of your membership any longer and wish to transfer your remaining lessons to another person, the new student must have a free trial lesson before the lessons can be transferred to them.
7 – Study Breaks – It is possible for you to take a break from your English lessons but it is recommended that you maintain a regular routine to ensure you progress as quickly as possible. You can upgrade or downgrade your membership for free at any time. Your membership will change type at the start of the new billing period.
8 – Study environment – Please ensure that the environment in which you are taking your lessons allows you to fully concentrate. It is very hard for you to concentrate when you are distracted and therefore the lesson becomes ineffective. A good study environment includes a quiet room without unnecessary distractions, a device connected to the internet, a stable internet connection, and a headset with a good microphone. Please make sure to test your equipment before your first lesson to avoid wasting your lesson time.
9 – Recording lessons – We will always ask for your permission before recording any part of your English lesson. We send out detailed feedback after every lesson which includes an audio recording of your teacher’s voice, but you will not appear in this recording.