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1 – Being late for lessons – You must be on time for your lessons. Your teacher will wait for a maximum of fifteen minutes for you to come to your class. If you haven’t arrived within this time, your lesson is cancelled, and you will lose this lesson. If you have technical problems with your computer or software, please send an email to hello@intrepidenglish.co.uk or directly to your teacher. You can find your teacher’s email address in your lesson booking or on their Intrepid English profile. Please note that you should also inform your teacher if you have personal problems.
2 – Cancellation of lessons – If you wish to cancel your lesson you must do this 24 hours before the start of the lesson. If you do not inform your teacher more than 24 hours before your lesson is due to start, you will lose this lesson.
3 – Finishing the lesson early – If you need to finish the lesson early, this remaining time cannot be automatically added to future lessons.
4 – Cancellation by teacher – Your teacher will always be available for the English lessons unless there is an unforeseen situation, such as a problem with the teacher’s internet connection. In such circumstances, your teacher will inform you by email or your preferred communication method. That lesson will, of course, be postponed to a later date at no cost to you.
5 – Refunds – When you sign up for any of our monthly membership options, you enter into a contract with Intrepid English for a specified number of lessons. If you change your mind at a later date, you will therefore be in breach of the contract and cannot receive a refund. If you would like to transfer your membership to a friend, please see “Transferring lessons to another person” below.
6 – Transferring lessons to another person – If you cannot make use of your membership any longer and wish to transfer your remaining lessons to another person, the new student must have a free trial lesson before the lessons can be transferred to them.
7 – Study Breaks – It is possible for you to take a break from your English lessons but it is recommended that you maintain a regular routine to ensure you progress as quickly as possible. You can upgrade or downgrade your membership for free at any time. Your membership will change type at the start of the new billing period.
8 – Study environment – Please ensure that the environment in which you are taking your lessons allows you to fully concentrate. It is very hard for you to concentrate when you are distracted and therefore the lesson becomes ineffective. A good study environment includes a quiet room without unnecessary distractions, a device connected to the internet, a stable internet connection, and a headset with a good microphone. Please make sure to test your equipment before your first lesson to avoid wasting your lesson time.
9 – Recording lessons – We will always ask for your permission before recording any part of your English lesson. We send out detailed feedback after every lesson which includes an audio recording of your teacher’s voice, but you will not appear in this recording.
We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.
Our website uses cookies. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.
Credit – This document was created using a template privacy policy from www.seqlegal.com.
We may collect, store and use the following kinds of personal information:
– information about your computer and about your visits to and use of this website (including [your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation;
– information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services;
– information that you provide to us for the purpose of registering with us;
– information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters;
– any other information that you choose to send to us.
A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.We use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website. We will use the persistent cookies to: enable our website to recognise you when you visit.Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: //www.google.com/privacypolicy.html.
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.
Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.We may use your personal information to:
– administer the website;
– improve your browsing experience by personalising the website;
– enable your use of the services available on the website;
– send you general (non-marketing) commercial communications;
– send you email notifications which you have specifically requested;
– send to you our newsletter and other marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
– provide third parties with statistical information about our users – but this information will not be used to identify any individual user;
– deal with enquiries and complaints made by or about you relating to the website.
Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.]
We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.
If you reside in the European Union, you have the right under the General Data Protection Regulation to request access to and rectification or erasure of your personal data, data portability, restriction of processing of your personal data, the right to object to processing of your personal data, and the right to lodge a complaint with a supervisory authority. If you reside outside of the European Union, you may have similar rights under your local laws.
To request access to or rectification, portability or erasure of your personal data, or to delete your Intrepid English account, please email lorraine@intrepidenglish.co.uk.
We may disclose information about you to any of our employees or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.In addition, we may disclose your personal information:
– to the extent that we are required to do so by law;
– in connection with any legal proceedings or prospective legal proceedings;
– in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
– to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling; and
– to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
Except as provided in this privacy policy, we will not provide your information to third parties.
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.We will store all the personal information you provide on our secure (password- and firewall- protected) servers. All electronic transactions you make to or receive from us will be encrypted. Of course, data transmission over the Internet is inherently insecure, and we cannot guarantee the security of data sent over the Internet. You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website).
We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.
You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:
– the payment of a fee (currently fixed at £10.00); and
– the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
We may withhold such personal information to the extent permitted by law.
You may instruct us not to process your personal information for marketing purposes by email at any time. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.
Third party websites – The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
Updating information – Please let us know if the personal information which we hold about you needs to be corrected or updated.
Contact – If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to lorraine@intrepidenglish.co.uk or by post to: Intrepid English, 15 Atholl Terrace, Edinburgh, Midlothian, EH11 2BP.
Data controller – The data controller responsible in respect of the information collected on this website is Intrepid English.